CANCELLATIONS

Any cancellations to the order shall be made before the order is being prepared to claim a refund of the paid amount. No refund shall be made once the product is prepared and out for delivery.

Cancellation of order shall be made via email with the Subject: “Cancellation Request” and sent to sales@mommyschicken.com.

E-Mail shall contain the following details:

1. Order ID:

2. Cancellation Reason:

3. Cancellation will be initiated after the formal order cancellation request is received at sales@mommyschicken.com, and the amount will be credited to the same account from where it's deducted within 7 to 10 days.

4. In case of cancellation, bank transaction charges will be applicable and paid by the customer.

Refund Policy

1. Refunds shall be made under the following conditions:

a. The order was cancelled.

b. The order was not delivered to the recipient. (This does not include cases of unknown recipients.)

c. If there is any complaint regarding the quality of the product delivered, we will investigate, and if found valid, the customer will receive a full refund or the product will be replaced.

2. A refund can only be requested in case of service failure. Our team will evaluate if an order qualifies for a refund, and the decision of our management will be final. The refund amount cannot exceed the amount paid by the customer; we are not liable for any loss or claim beyond the amount actually paid by the customer.

3. Any discounted or exempted amount cannot be claimed for a refund.

4. Any extra amount credited to www.mommyschicken.com account may be considered for order enhancement but will not be refundable.

5. In all matters concerning cancellation and refund, Online Delivery shall have the deciding hand.

6. Online Delivery may amend its Cancellation and Refund Policy from time to time. If we make any substantial changes in the way we use your personal information, we will notify you by email or an announcement on the website.

7. Cancellation will be initiated after the formal order cancellation request is received at sales@mommyschicken.com. The amount will be credited to the same account from where it's deducted within 7 to 10 days.

Return Policy

It is understood between www.mommyschicken.com that returns will be accepted and calculated within select parameters:

1. Any returns due to the company's default of a damaged product or poor product quality will be considered.

2. www.mommyschicken.com will investigate this and take appropriate action.

3. Any returns due to the company's default of a damaged product or poor product quality will be considered.

4. Returns should be received within 10 days from the date of purchase.

5. Shipping costs for returned products should be borne by the customer at their own risk.

Contact Us

Please contact us for any questions or comments (including all inquiries unrelated to copyright infringement) regarding this Platform.

Grievance Officer

The name and contact details of the Grievance Officer are provided below:

Mommy’s-Chicken & Foods Private Limited

Reg Office: H NO 44 E-08 Ground Floor, Sahkar Nagar, Trilanga, Bhopal (M.P.) 462039

Email: meghal@mommyschicken.com

Time: Mon - Fri (9:00 - 18:00)